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  • A written complaint is received by the Inspector by email, facsmile or by mail.
  • Files are created for all complaints so that they can be securely stored and managed.
  • Acknowledgment letters will be sent to a complainant via email, facsimile or by mail.
  • The Inspector will examine documents and any other form of information provided by a complainant.
  • A preliminary examination will be conducted to determine whether the Inspector has the power to consider the complaint and whether the allegations raise relevant concerns.
  • The Inspector may do any or all of the following: ask for the ICAC to produce its files and any other documents or material relevant to the complaint; interview witnesses including the complainant; request and examine documents and material from persons and agencies other than the ICAC; and obtain necessary expert advice.
  • The Inspector may be assisted by staff employed in his office or by any other appropriate persons that he wishes to engage as staff, contractors or consultants.
  • The time required to deal with the complaint will vary depending on the complexity of the issues raised and the volume of information that needs to be reviewed. As a general guide however, the Inspector attempts to finalise all assessments within one month of receiving a complaint.
  • In dealing with a complaint that may be protected under the Public Interest Disclosures Act 1994 the Inspector will follow the procedures as set out in the attached procedures for managing such disclosures. These procedures ensure that the identity of the person making the disclosures is kept confidential and the person is protected as effectively as can be from any action that may be taken against them in reprisal for making a complaint.
  • The Inspector also has power under the ICAC Act to sit as a Royal Commissioner and to compel the production of evidence. The Inspector will only exercise such powers in exceptional circumstances.

What factors does the Inspector take into account in dealing with a complaint?

  • The available information.
  • Whether a complaint is within jurisdiction.
  • The seriousness of the issues raised and whether they raise concerns about public confidence in and integrity of the ICAC.
  • The age of the conduct complained about and the likelihood of uncovering relevant evidence on further investigation and the relative cost and benefits of doing so.
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