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  • The Inspector receives a written complaint by email or by mail.
  • Files are created for all complaints so that they can be securely stored and managed.
  • Acknowledgment letters will usually be sent to a complainant via email or mail.
  • The Inspector will examine any documents and any other information provided by a complainant.
  • A preliminary examination will be conducted to determine whether the Inspector has the power under the ICAC legislation to consider the complaint.
  • The Inspector may do any or all of the following: ask the complainant to provide further details about the complaint; ask ICAC to produce its files and any other documents or material relevant to the complaint; interview witnesses including the complainant; request and examine documents and material from persons and agencies other than the ICAC; and obtain necessary expert advice.
  • The Inspector may be assisted by staff employed in his Office or by any other appropriate persons that he wishes to engage as staff, contractors or consultants.
  • The time required to deal with the complaint will vary depending on the complexity of the issues raised and the volume of information that needs to be reviewed. As a general guide however, the Inspector attempts to finalise all assessments within one month of receiving a complaint.
  • In dealing with a complaint that is made by a public official that may be protected under the Public Interest Disclosures Act 1994, the Inspector will follow the procedures as set out in the attached procedures for managing such disclosures. These procedures ensure that the identity of the person making the disclosures is kept confidential and the person is protected from any detrimental action that may be taken against them in reprisal for making a disclosure.

What factors does the Inspector take into account in dealing with a complaint?

  • Whether the complaint is within the Inspector's jurisdiction.
  • Whether there is or has been abuse of power, impropriety or any other form of misconduct or maladministration (as defined) within the meaning of section 57C of the ICAC Act. 
  • The seriousness of the issues raised and whether they raise concerns about public confidence in and integrity of the ICAC.
  • The information available about the matters raised. 
  • The age of the conduct complained about and the likelihood of uncovering relevant evidence on further investigation.
  • Whether there is or has been abuse of power, impropriety or any other form of misconduct or maladministration (as defined) within the meaning of section 57C of the ICAC Act. 
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